Frequently Asked Questions

How can I confirm the right part number?

Send your machine brand, model, serial number, old part number and clear product photos when available.

Can I send an inquiry without an exact part number?

Yes. Many buyers start with the machine model, serial number, part name or a damaged part photo.

Do you support project and bulk inquiries?

Yes. The site is built to support project buyers, fleet maintenance teams and multi-item inquiry lists.

Can I ask about more than one brand or model in one inquiry?

Yes. You can send a list of brands, models and part needs in one message for review.

What if I only have a product photo?

Photos are still useful. They often help confirm part family, shape and application before a full part number is available.

Which brands are covered first on this site?

The first-stage focus is Caterpillar, Komatsu, Hitachi, Volvo, Hyundai, Kobelco and Doosan.

How does the ordering process work?

Start by sending an RFQ with model, part number, photos and quantity. Matching review, quotation and confirmation follow after the details are clear.

What should I know about packing and delivery?

Packing depends on product size, weight and order quantity. Heavy parts and project orders may need different packing communication than small filters or sensors.

Which international shipping methods can be discussed?

Depending on destination, urgency and order size, buyers can discuss express courier, air freight, sea freight, railway freight, truck transport or multimodal shipping.

Can I request export documents or certificates?

Yes. Please list required documents, certificates or customs information in the RFQ. Availability depends on product type, order details and destination requirements.

Which trade terms can be discussed?

Buyers can discuss EXW, FOB, CFR, CIF, DAP or forwarder-based shipment communication depending on destination and order details.

How do I compare aftermarket and genuine excavator parts?

Compare fitment, quality level, lead time, cost, warranty needs and project requirements. Always confirm model, part number and photos before buying.

How can I choose a reliable excavator parts supplier?

Check matching ability, product range, response quality, export document support, packing communication and after-sales issue handling.

Can I prepare a 6-month spare parts plan?

Yes. Group parts by machine, system, urgency and replacement cycle, then send the list in a spreadsheet for review.

Do you support dump truck parts inquiries?

Selected dump truck parts can be discussed. Please send truck brand, model, chassis or VIN information, engine model, part photos and quantity.

What information helps get a faster quotation?

Send machine brand, model, serial number, part name, part number, quantity, photos, destination and preferred shipping method.

Can I send a quick inquiry by WhatsApp?

Yes. Send brand, model, part name, part number, quantity, destination and photos. A short template is available on the WhatsApp inquiry page.

What happens after I send an RFQ?

The inquiry is reviewed for matching details, missing information, quotation needs, packing, shipping and document requirements.

Can you help match parts by photo?

Photos can help identify part family, label details, connector type and installation position. Machine model and serial number still improve matching accuracy.

How should I send a bulk parts inquiry?

Use a spreadsheet with machine model, part name, part number, quantity, urgency and destination. This is clearer for mixed project and fleet orders.