Quotation Workflow
Inquiry Response Process for Excavator Parts
This page explains how a typical B2B parts inquiry moves from first message to quotation, confirmation, packing and shipment preparation.
Process
From RFQ to shipment preparation
| 1. Receive RFQ | Buyer sends model, serial number, part number, photos, quantity and destination. |
|---|---|
| 2. Check Matching | Part details are reviewed against machine model, old label, photo and application. |
| 3. Confirm Missing Details | If data is incomplete, buyer may be asked for serial number, nameplate, plug photo or shipping detail. |
| 4. Prepare Quotation | Quotation can include part description, quantity, packing notes, estimated lead time and shipping option. |
| 5. Confirm Order | Buyer confirms item, quantity, payment term, destination, trade term and document request. |
| 6. Pack And Ship | Packing photos, shipment details and export documents can be prepared according to order needs. |
Faster Response
What helps the most
- Send exact part numbers or clear old labels when available.
- Send the machine model and serial number for hydraulic, engine and electrical parts.
- Use a spreadsheet for multi-item project or fleet maintenance RFQs.
- Share destination and preferred shipping method early.
Useful Links
Buyer support pages
RFQ Template | WhatsApp Template | Missing Information Guide | Regional Document Checklist